How it works

A clear route from first enquiry to an informed decision.

Applying for a secured homeowner loan involves more than choosing a monthly payment. Understand what we may ask for, how we review your enquiry and what to check before making a commitment secured against your home.

Start an enquiry See the application journey

Before you enquire

Start with the whole commitment in view.

A secured homeowner loan is normally secured against your property by a legal charge. Consider why you want to borrow, whether another route could be more suitable and whether repayments would remain manageable if your circumstances changed.

Useful questions to ask yourself

How much do I need, and what will the borrowing be used for?
What are my regular income, spending and existing credit commitments?
Could I still afford the payment if costs rose or my income changed?
What will I pay in interest and fees over the full loan term?

Read the eligibility guide

Application journey

What happens after a homeowner loan enquiry?

The outcome at each stage depends on your circumstances and the information available. An enquiry, quotation or acceptance in principle is not a guarantee that a formal offer will be made.

Enquire
Tell us what you would like to explore
Start with an enquiry and provide the requested consent for a credit agency search. Share accurate information about the borrowing, your home and your circumstances so we can understand your request.
Review
Our team reviews the information
We normally make contact within 24 hours. A member of our team may need to discuss your application, request further details and consider whether repayments appear affordable on a sustainable basis.
Quote
Consider any quotation available
If your application is accepted in principle, we may provide one or more quotations without obligation and explain the proposed agreement so you can consider whether it fits your needs and financial situation.
Evidence
Supply the supporting documents requested
We may ask for proof of identity, payslips and a recent bank statement. The exact evidence required will depend on your application, and our team will explain what is relevant.
Illustration
Read the secured loan illustration
Once we have received satisfactory documentation, we will provide a secured loan illustration. Review the rate, fees, monthly payments, term and total amount repayable, and ask us about anything that is unclear.
Decide
Take time over any formal offer
If you choose to continue, a formal secured loan offer may follow. Our offer is binding on us for 21 days, giving you time to reflect before signing. Funds are only issued after we receive the signed offer and any final confirmations.

Information you may need

Prepare the facts, then follow our request.

Having clear, current information can help us understand your enquiry. Do not send sensitive documents until we explain what we need and how to provide them.

Your identity

We may ask for a passport or driving licence as proof of identity.

Your income and spending

Payslips and a recent bank statement may be requested to help assess income, outgoings and affordability.

Your property and borrowing

Be ready to provide accurate details about your home, existing mortgage and credit commitments when asked.

Know the difference

Secured homeowner loan, remortgage or further advance?

Each route uses your home in a different way. They are not interchangeable, and the right comparison depends on your existing mortgage, costs, equity and circumstances.

Additional legal charge

Secured homeowner loan

Usually sits alongside your existing mortgage as a second charge. You keep the first mortgage and take separate borrowing secured against the same property.

Replaces the mortgage

Remortgage

A new mortgage pays off and replaces the existing mortgage, commonly with another lender. It may involve valuation, legal work, affordability checks, fees and an early repayment charge on the old deal.

Existing mortgage lender

Further advance

Additional borrowing from your current mortgage provider. It normally remains linked to that lender, although its rate and terms may differ from your main mortgage.

Compare more than the monthly payment.

Review the APRC, interest rate, fees, early repayment charges, term and total amount repayable. A longer term can reduce a monthly payment while increasing the total repaid. If you are unsure which route fits your circumstances, consider independent mortgage advice.

Independent second-charge guidance at MoneyHelper

Before accepting an offer

Read the illustration as a complete picture.

If an offer is available, use the reflection period to understand the commitment. Ask for an explanation before signing if any part of the agreement is unclear.

Understand interest rates and costs

The interest rate and whether it is fixed or variable

Monthly repayments and the full repayment term

Fees, charges and the total amount repayable

Early repayment terms and what happens if payments are missed

Important information

Borrowing is secured against your home.

Think carefully before securing other debts against your home. If you use secured borrowing to consolidate existing debts, you may extend how long you repay them and increase the total amount repaid.

Your home may be repossessed if you do not keep up repayments on a loan secured against it.

Common questions

Helpful answers before you enquire.

These answers explain our process in general terms. Any available loan or terms will depend on an individual assessment.

View all frequently asked questions

How long does the Arrow Loans application process take?

We normally contact applicants within 24 hours and ask you to allow up to 10 working days for approval. These are guide times rather than guarantees. We will review your enquiry and respond once the relevant information is available; requests for documents or clarification can affect progress.

Does requesting a quote commit me to a loan?

No. Quotations issued after an acceptance in principle are without obligation. If we make a formal offer, take time to review the illustration and offer before deciding whether to proceed.

What documents might I need?

We may ask for a driving licence or passport, payslips and a recent bank statement. The documents required depend on your application, so wait for our team to confirm what is relevant to you.

Is a secured homeowner loan the same as remortgaging?

No. A remortgage replaces an existing mortgage with a new mortgage deal. A secured homeowner or second-charge loan normally sits alongside the existing first mortgage and is secured against the same property by a separate legal charge.

Your next step

Enquire when you are ready to discuss your circumstances.

Start an enquiry online or contact Arrow Loans if you have a question about the process or the information you may need.

Start an enquiry Contact our team